Frequently Asked Questions

About Money
  1. Q: Prices are in what currency?
  2. A: Canadian dollars.
  3. Q: What methods of payment do you accept?
  4. A: we accept Visa, Mastercard and American Express. Under special circumstances we can also accept wire transfers, personal cheques, cash, PayPal and purchase orders, but these will require a handling fee of 10% of the amount of the order total. If you need to pay with something other than a credit card, please include information about this in your order in the "Order comments" portion on the check out page. Your registration is not complete until payment has been received. You can also contact for special arrangements with payment. Payment is in Canadian Dollars unless otherwise specified.
  5. Q: I need to cancel my place due to... what do I do about it?
  6. A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a full refund and your spot will be made available for someone else. Within ten business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply). In the rare case of documented medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  7. Q: I need to change the course date I am registered for due to... what do I do about it?
  8. A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you will be moved at no charge. Within ten business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply). In the rare case of documented medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  9. Q: Can I send someone else in my place?
  10. A: You are welcome to change the registration information for a spot at a Learning Event at any time. Please contact with the details including your own registration information and the full name, email address and phone number of the person who will attend in your stead. There is no charge for such a change.
  11. Q: I found "the same" course for less... will you give me a discount?
  12. A: No. You are coming to a Learning Event not just a clone of some other course.
  13. Q: Do you ever offer discounts?
  14. A: Yes. Everyone who attends a Learning Event from us is given a discount code to use on other courses or to pass along to coworkers, associates and friends. Additionally, if you belong to an organization that sends many people to our training courses, you may have a modest discount available - contact us at to find out more. We offer "early bird" specials on some Learning Events in order to encourage you to register immediately instead of later. Finally, we do have occasional discounts listed on our specials and discounts page.
  15. Q: What if I register and then later discover a discount was applicable... can I get the discount applied retroactively?
  16. A: No. However, you are welcome to share the discount information with co-workers or friends, and often they will be able to take advantage of the discount. Just to make this clear, imagine if you discovered that we had let someone attend the course for free... would you then feel that you deserved to also attend for free? Or imagine that you just missed an early-bird registration by a few hours... would you expect to be able to still get the early-bird discount? I hope the answer to both of these hypotheticals is clear and helps you to understand our perspective.
About Learning Events
  1. Q: What if I'm shy and don't like interacting with people?
  2. A: Our Learning Events are highly interactive... and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  3. Q: What if I'm just coming to get a certification?
  4. A: Okay! We know lots of people who have come to our Learning Events in the past, walked out with a valuable certification, and told us in no uncertain terms that it was the best "course" they had ever attended, they learned far more than they expected, and they are excited to apply what they have learned as soon as possible. But sure, you can attend just for the certification!
  5. Q: What do I need to bring with me?
  6. A: For most learning events you do not need to bring anything. During the Learning Event session, you will be asked to keep electronic devices out of the learning environment. You are welcome to bring your own notebook for note-taking but we provide materials for this as well. Check the description of your Learning Event to see if there are any special requirements.
  7. Q: Do you provide food?
  8. A: We normally provide coffee, tea, and light snacks in the morning and afternoon of a Learning Event. Lunch is not usually provided.
  9. Q: Why don't you provide printed books of your slides?
  10. A: First of all, we usually don't have many slides (if any!) in our Learning Events - instead we have a moderate number of handouts. Secondly, printing those heavy books uses a lot of paper and energy for something that most people don't ever refer back to after their "course" is finished. Third, you will learn better by taking your own notes (and we provide a simple structured way to do this)! We create a Learning Event, not a classroom where an instructor lectures you to death! Handouts will also be provided in electronic form following the class using our BERTEIG / ownCloud file sharing system (formerly used Google Drive, BitTorrent Sync or Dropbox - contact us if you want to access the latest materials on our sharing system at
  11. Q: When does my Learning Event start and finish?
  12. A: Normally our Learning Events start at 8:30 sharp and end no later than 5:00pm. However, some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  13. Q: Do you offer your Learning Events as private in-house sessions?
  14. A: Yes. Please contact for more information and to receive a quote. Typically in-house sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent! The standard Learning Events we offer are listed here, and we can also create custom Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff. Generally, we avoid doing the CSM and CSPO Learning Events in-house and encourage you to come with your group to a public session.
  15. Q: What if I have an emergency and have to leave for some/part/most of the class?
  16. A: Depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this. For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate. In either the medical or work cases, you would be expected to return for the full duration of the future course.
About Certification
  1. Q: How do I get ScrumMaster Certification (CSM)?
  2. A: The Scrum Alliance organizes this certification. Full details can be found at We offer the training component of the Certified ScrumMaster program in both our public Learning Events as well as an option for in-house Learning Events.
  3. Q: What is included in the ScrumMaster Certification (CSM)?
  4. A: The Certified ScrumMaster training that we offer includes all the materials that are needed to complete the training part of the certification (part 1/2). There is no extra fee for the online test (part 2/2), it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is easy! If you want to study, please consider reading the Scrum Guide.
  5. Q: How do I get Product Owner Certification (CSPO)?
  6. A: The Scrum Alliance organizes this certification. Full details can be found at We offer the training component of the Certified Scrum Product Owner program in our public Learning Events. Currently, there is no test component to this certification.
  7. Q: How do I get Team Member Certification (OATM)?
  8. A: The OpenAgile Learning Center organizes this certification. Full details can be found at We offer the training component of the OpenAgile Team Member program in both our public Learning Events and as an option for in-house Learning Events.
  9. Q: How do I get Agile Project Manager Certification (PMI-ACP)?
  10. A: The Project Management Institute organizes this certification. Full details can be found at We offer the training component of this certification either through a combination of two two-day courses or through a single three-day course. This is also available in-house.
  11. Q: How do I get Kanban Certification?
  12. A: We offer this only through in-house training. Please contact us at if you are interested in arranging this.
  13. Q: I would like to get my PMI PDUs. How do I do this?
  14. A: If you have completed a Learning Event with us that has appropriate content, you should have received a letter of attendance at the end of the event or in your participant's folder. Please contact if you failed to obtain a letter confirming your attendance. You will then need to retain this letter for the PMI in case you are audited. World Mindware / Berteig Consulting is not a registered education provider therefore, obtaining the PDUs is your responsibility after we have issued the letter to you. Here is a brief reference on this topic: Category B PDUs.
About the web site
  1. Q: I forgot my user name and/or password. Can you help me?
  2. A: Yes. Please send an email to using the email address that you signed up to the site with. We will then confirm your identity to our satisfaction and then re-set your password. If you have forgotten the email address you used, then unfortunately there is nothing we can do to help.
  3. Q: How do I show the information about the Learning Event I will be attending?
  4. A: This feature is still under construction. Soon you will be able to sign into the site and on your user profile see both past Learning Events you have attended as well as future Learning Events that you are registered for.
  5. Q: Can I delete my account?
  6. A: Not directly by yourself, but we can certainly help with it. Please contact to request that your account be removed.
About World Mindware, BERTEIG and our business
  1. Q: What is the relationship between World Mindware and BERTEIG?
  2. A: World Mindware and this site are wholly owned by BERTEIG (Berteig Consulting Inc.) BERTEIG is a corporation based in Ontario, Canada with three owners: Mishkin Berteig, Melanie Andersen and Travis Birch. You can find out more about BERTEIG at the web site:
  3. Q: Does World Mindware have any partnerships?
  4. A: Yes. We partner with training resellers who can reach different people than we can. If you have a question about a relationship World Mindware might have with another organization, or if you are interested in establishing a partnership relationship, please contact
  5. Q: I am a trainer myself. Can I list my courses on World Mindware?
  6. A: Net yet, but soon. This is one type of partnership that we are considering, but have not yet established. The back-end system used by World Mindware is being built with this eventuality in mind. Timing for this is not yet certain, but if you are interested in this type of partnership, please contact