Facilitation Skills for the Agile Workplace

It's Understood Badge

This 3-day course provides the foundations to be an effective Agile facilitator. Achieve ICP-ATF designation, one of two Continuous Learning Certifications (CLCs) on the Agile Coaching and Facilitation track with ICAgile® by successfully completing this course.

  • 21 PDUs | 21 SEUs
  • Accredited course with ICAgile®
  • free 'Agile Advice' ebook, estimation cards, and more
  • ICAgile® Certified Professional - Agile Coaching Certificate®
Upcoming Courses About the Instructors

Why Facilitation is Important

It's Understood Communication

Facilitators help groups do their best work together and practice shared leadership. From solving problems to improving processes, skilled facilitators draw on a variety of techniques according to the people and the context.

Facilitation Skills for the Agile Workplace invites you to discover a range of facilitation practices that will equip you, as an Agile coach, scrum-master or leader, to support the diverse team processes you’ll encounter. From exploration to decision making, every group interaction presents unique challenges.

In this participative and practical workshop, you’ll explore and practice group facilitation tools and techniques. You’ll learn to design group meetings that engage the audience and result in agreed-upon outcomes. It goes way beyond “memorize these rules.” You’ll build your capability in a safe and supportive group environment and gain valuable feedback.

Facilitation Workshop Picture


You will learn to bring value to almost any situation by allowing groups to:

  • Identify issues
  • Resolve problems
  • Set objectives
  • Define project scope
  • Improve the quality of their interaction
  • ...and much more.


Who is this Programme best suited for?

  • This course is designed for Agile coaches who face the daily challenge of supporting different groups of people in working better together.
  • You will do well in this program if you have a strong desire to help people improve existing interactions or adopt new practices.


This program is also accredited by ICAgile® and meets the learning objectives of its Certified Professional in Agile Coaching (ICP-ATF) designation.

Facilitation Skills for the Agile Workplace gives you the opportunity to practice and master the facilitation techniques you need as an Agile coach in a safe and supportive environment, so you can use them fluently on the job.

Learning Objective(s): 


Praise for the Facilitation Skills for the Agile Workplace® Training

"Sue’s relaxed and charming style lend credence to her message. Her delivery style and the materials that she shared are an asset to be treasured by anybody who is in the business of training or coaching."

"Sue Johnston’s courses are always refreshing and energizing. She involves the participants and attends to their needs while she brings the wealth of knowledge and communicates it eloquently. We often underestimate the effort put in good facilitation and this course reminds me it’s a lot of work to make the art of facilitation look like it is effortless and simple."

Sue is a great teacher and facilitator. The course was well laid out and kept my interest and attention throughout. Sue’s enthusiasm and support were awesome and I look forward to taking other courses from her in the future.

Very insightful and helpful. Would recommend – and pay more – for this workshop.

"Sue created a welcoming environment for our coaching circle. I enjoyed being able to practice my coaching skills in a safe environment where I could get feedback from Sue and other peers."

"I had a feeling during the course that I am absorbing a lot by practising. Sue’s guidance is gentle, clear and she is able to explain very subtle differences that make a big impact on the effectiveness and the style of coaching."

"I highly recommend enrolling in and completing all of Sue Johnston’s learning programs, wherever you are in your learning journey as an agile coach. I know I’m helping my agile teams much, much more now that I have. Ultimately, for strong, competent agile coaches everywhere, it’s ALL about helping the teams and the client isn’t it?"

"The participants were wonderful and the instruction from Sue Johnston has been top-notch. Five stars to her training and coaching skills. No certification would ever beat the amount of learning I have had from this course."

"The group of participants was inspired and collaborative and it felt safe to communicate and learn. The course was well paced and enriched with lots of learning material."

"I feel I am a better coach now not only because of the material, but also because of observing how Sue facilitated the sessions.”

"I’d recommend this course because it wasn’t solely about learning the techniques. Sue is a warm and compassionate person who brought not only her experience and skills as our facilitator, but also her passion for people."

“I would recommend Sue’s course to anybody who is either new to coaching or wants to gain a new perspective on their coaching skills."


About Your Instructors

Sue's Portrait

Sue Johnston

★ I help you talk so people listen - and listen so people talk.★

My vision is to help you change the world, one conversation at a time. As a coach and trainer, my focus is on interaction. I'm at my best helping people develop shared understanding.

Sue is a Training partner with ICAgile®

Sue Johnston helps you talk so people listen; listen so people talk, and change the world. She's an experienced professional coach and coach trainer who specializes in interpersonal communication and teamwork. Her training style has been described as "practical with passion."

With a background in IT, a masters in communication, professional training as a coach, Sue is actively involved in the Agile community. She's a regular speaker at Agile conferences and a facilitator for open space/coach camp. She's a master certified coach (IAC-MMC), the author of 'Talk To Me: Workplace Conversations That Work.', the founder of It's Understood Communication and a partner of BERTEIG.

Learning Outcomes

During our time together, we’ll cover the basics of professional facilitation within the context of an Agile workplace, as outlined in the learning objectives of ICAgile®:

  • Techniques – You’ll have new tools to draw on to foster collaboration.
  • Alignment – You’ll know which technique to use for a particular group or context.
  • Fresh Ideas – You’ll learn ways to bring new energy to group activities of all kinds.
  • Confidence – You’ll know how to assist group discussion in an effective & engaging way.
  • Clarity – Having a large toolbox and understanding which tool to use when, will allow you to adapt with ease.
  • And more to meet the learning objectives of the International Consortium for Agile (ICAgile®) ICP-ACC® program.


While Sue & Ellen can expose you to the theory, you learn to coach by coaching and facilitate by facilitating. That’s what will happen in this 3-day workshop; trying things out, experimenting, seeing what happens, adapting, experiencing, learning and having fun. People learn better when they are laughing. To prepare:

  • Leave your work at the office so you can focus.
  • Get a good night’s sleep.
  • Bring an open mind.
  • Be ready not to have all the answers.


Who this class is NOT for:

  • Anyone who is only interested in certification.
  • Someone looking for instruction in Agile practices (Scrum, Kanban, etc.)

This course is designed for those who care about becoming a professional Agile facilitator. Knowledge of Agile work is recommended prior to attending this Learning Event.