Participants of this 2-day class gain pragmatic knowledge for improving professional services that they can apply immediately to their own context.
Learning is approached in a logical sequence that balances the exploration of key concepts with real-world examples and interactive, hands-on simulation exercises.
A safe space is provided in which participants can begin to rethink their assumptions and preconceived notions about Kanban.
Participants will leave this class with the foundations needed for taking the first steps towards the design of an evolving Kanban system that makes explicit current policies, challenges and opportunities for the measureable improvement of their professional services.
Preparatory reading: 14 Things Every Agilist Should Know about Kanban
- Conceive of their organizations as ecosystems of interdependent services
- Create an initial visible representation of their current service delivery system and increase the transparency of the policies of their system
- Measure the capability of their system to deliver customer value
- Apply reasonable and rational risk assessment to souces of demand
- Apply the scientific method and models to informed pragmatic action and evolutionary system improvement
*NOTE: This is a loosely-defined agenda that will be adapted in real-time in response to the evolving needs of the class:
- Kanban: An Alternative Path to Agility
- A Brief History of the Kanban Method
- Kanban Principles & Practices
- Simulation: Featureban
- Common Misconceptions & Misrepresentations of Kanban
- Evolving from Protokanban towards Mature Kanban Systems
- Lean Concepts
- Throughput and Flow
- Cumulative Flow
- Measuring Lead Time
- Lead Time Distribution and Probabilistic Forecasting
- Managing Flow
- Continuous Improvement
- STATIK - Systems Thinking Approach to Introducing Kanban
- Understanding Your Customers' Needs
- Mapping Your Service
- Context for Change: Identifying Internal and External Sources of Dissatisfaction
- Demand Analysis
- Classes of Service
- Input and Output Cadence
- Kanban Board Visualization Design
- What about Scrum?