Upcoming Sessions

City Start Datesort descending Price
Toronto, Ontario 2018/09/24 $2,018.00 Register Now

Coach Skills for the Agile Workplace

It's Understood Badge

This 3-day course provides the foundations to be an effective Agile coach. Achieve ICP-ACC designation, one of two Continuous Learning Certifications (CLCs) on the Agile Coaching and Facilitation track with ICAgile® by successfully completing this course.

  • 21 PDUs | 21 SEUs
  • Accredited course with ICAgile®
  • free 'Agile Advice' ebook, estimation cards, and more
  • ICAgile® Certified Professional - Agile Coaching Certificate®
Upcoming Courses About the Instructors

Why Coaching is Important

It's Understood Communication

The difference between an OK agile coach and a fantastic agile coach is like the difference between a cook and a chef.

  • A cook uses recipes. A chef uses the principles and techniques of food preparation.
  • A cook may experiment, with fingers crossed. A chef creates, with confidence and consistency.
  • A cook follows directions. A chef understands the ingredients, their chemistry and the circumstances that surround them.
  • A cook prepares a meal. A chef designs an experience.

And so it goes with coaching.

  • You can treat it like a cook – read some books, memorize key questions, repeat your favourite processes, experiment and hope for the best.
  • Or you can treat it like a chef – understand the principles, master proven techniques so that they come to you naturally, bring your experience into new contexts and participate in coaching conversations with confidence and ease.

Agile coaching may be a new profession, but professional coaching has been around since the early 1990s. There’s a huge body of practice and knowledge, tested, proven and documented. The organizations that certify professional coaches have established competencies that can be learned and assessed. That’s what we teach. Coach Skills for the Agile Workplace is authorized and licensed to teach coaching based on the International Association of Coaching’s IAC Masteries™

This program is also accredited by ICAgile® and meets the learning objectives of its Certified Professional in Agile Coaching (ICP-ACC) designation.

Coach Skills for the Agile Workplace gives you the opportunity to practise and master the coaching techniques you need as an agile coach in a safe and supportive environment, so you can use them fluently on the job.

Learning Objective(s): 


Praise for the Coach Skills for the Agile Workplace® Training

"When I registered myself for this course, the only thing I had in my mind was certification. But after the second session, I realized that the amount of learning I would have at the end of the course would be phenomenal and the course definitely exceeded my expectations."

"Learning amongst one’s peers can be daunting for some coaches, however, Sue’s light-hearted candor is so disarming, I felt I was in an emotionally safe environment right away in her classroom and was able to engage my classmates along with Sue in dealing with the toughest, long-standing questions I’ve had about how an agile coach should be."

"Sue created a welcoming environment for our coaching circle. I enjoyed being able to practice my coaching skills in a safe environment where I could get feedback from Sue and other peers."

"I had a feeling during the course that I am absorbing a lot by practicing. Sue’s guidance is gentle, clear and she is able to explain very subtle differences that make a big impact on the effectiveness and the style of coaching."

"I highly recommend enrolling in and completing all of Sue Johnston’s learning programs, wherever you are in your learning journey as an agile coach. I know I’m helping my agile teams much, much more now that I have. Ultimately, for strong, competent agile coaches everywhere, it’s ALL about helping the teams and the client isn’t it?"

"The participants were wonderful and the instruction from Sue Johnston has been top-notch. Five stars to her training and coaching skills. No certification would ever beat the amount of learning I have had from this course."

"The group of participants was inspired and collaborative and it felt safe to communicate and learn. The course was well paced and enriched with lots of learning material."

"I feel I am a better coach now not only because of the material, but also because of observing how Sue facilitated the sessions.”

"I’d recommend this course because it wasn’t solely about learning the techniques. Sue is a warm and compassionate person who brought not only her experience and skills as our facilitator, but also her passion for people."

“I would recommend Sue’s course to anybody who is either new to coaching or wants to gain a new perspective on their coaching skills."


About Your Instructors

Sue's Portrait

Sue Johnston

★ I help you talk so people listen - and listen so people talk.★

My vision is to help you change the world, one conversation at a time. As a coach and trainer, my focus is on interaction. I'm at my best helping people develop shared understanding.

Sue is a Training partner with ICAgile®

Sue Johnston helps you talk so people listen, listen so people talk, and change the world, one conversation at a time. She's an experienced professional coach and coach trainer who specializes in interpersonal communication and teamwork. Her training style has been described as "practical with passion." One participant wrote, “I feel I am a better coach now not only because of the material, but also because of observing how Sue facilitated the sessions.”

With a background in IT, a masters in communication, professional training as a coach and a base in Ontario's technology triangle, Sue is actively involved in the agile community. She's a regular speaker at agile conferences and a facilitator for open space/coach camp. She's a master certified coach (IAC-MMC), an IAC licensed trainer, an IABC-Canada Master Communicator and the author of 'Talk To Me: Workplace Conversations That Work.' She is the founder of It's Understood Communication and a partner with BERTEIG.

Learning Outcomes

During our time together, we’ll cover these topics. We’ll cover the basics of professional coaching within the context of an Agile workplace, as outlined in the learning objectives of ICAgile®:

  • The Coaching Stance/Mindset
  • Roles, Responsibilities and Skills of an Agile Coach
  • The Coaching Stance/Mindset
  • Coach, Teach, Facilitate, Mentor – What’s the Difference?
  • Professional coach skills, based on the certification standards of the International Association of Coaching (IAC)
  • Emotional intelligence
  • Creating Supportive Environments
  • Coaching in organizations
  • Understanding team development
  • Handling challenges, dysfunction and disagreement
  • And more to meet the learning objectives of the International Consortium for Agile (ICAgile®) ICP-ACC® program.

While anyone can benefit from learning to be a great workplace coach, we’ve designed Coach Skills for the Agile Workplace with agile practitioners in mind. You’ll do well in this program if:

  • You’re serious about excellence
  • You believe people are capable of more than they know
  • You’ve seen good coaching at work and want to learn how to do that
  • You’ve seen not-so-good coaching at work and want to learn how not to do that
  • You already understand the agile mindset, values, principles and foundational concepts
  • If you’re going to be called an agile “coach,” you want to be the best coach you can be
  • You’re willing to be a beginner. Masterful coaching takes practice. You can’t rush it.

Who it is NOT for:

  • Anyone who is only interested in certification.
  • Someone looking for instruction in agile practices (Scrum, Kanban, etc.)

Additional Benefits

Planning Cards

All attendees receive as many decks of Estimation Cards as they want! You're guaranteed at least 1 deck but the instructor often brings extra. Each deck includes four sets, therefore most Scrum teams need 2 or 3 decks.

Agile Advice book cover    

All attendees receive a free electronic copy of Mishkin Berteig's book "Agile Advice". We encourage continuous learning!

This course is designed for those who care about becoming a professional Agile coach. Knowledge of Agile work is recommended prior to attending this Learning Event.
City Start Datesort descending Price
Toronto, Ontario 2018/09/24 $2,018.00 Register Now